126 articles
When an NDA is reasonable
For sensitive work, yes. For a public marketing site, usually no.
Who owns the work after payment
State it. Most clients expect full rights after the final invoice.
Licensing work you want to reuse
Keep a licence for your own process and templates.
Building templates that save time
One proposal, one invoice, one status note. Customise from there.
Checklists for repeatable work
A checklist is a memory aid, not a bureaucracy.
A short QA pass before delivery
Links, names, numbers, and the file that was actually requested.
Launch day for a client site
A checklist, a rollback plan, and a named owner.
Offering maintenance after launch
A small monthly retainer for updates and small fixes.
Setting support expectations
Response time, what is included, and what is extra.